You can view the list of deactivated users from User Management home page. All the three types of users: Employees, Self-Service Accounts and Consultants can be deactivated.


Activating Employee user account

Select the ‘Employees’ user type from User Management home page in Following are the Active drop-down list. Result: All the users who belong to employee user type are displayed. To view the deactivated employees, click on the ‘Deactivated Employees’ link from User Management home page. Result: The screen refreshes by displaying the deactivated employees list.



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To activate the user account for an employee:


Click on the Activate  icon for the employee you want to reactivate. The system refreshes and displays the following alert message as shown below:

How Reactivated Employee’s email will function upon reactivation:

  • If the employee’s email folders were moved to another employee, then the Reactivated Employee will not see legacy emails and folders in their collaboration email screen.
  • If email forwarding was enabled to go to another employee, that will stop and all new emails will be sent to the Reactivated Employee.
  • If no email options were selected when deactivating, the email account will contain all information that it had before.
  • Click on the Reactivate Employee to reactivate the employee.
  • Click on the Cancel to cancel and return back to previous page.

Activating user account for Self-Service Accounts

Select the ‘Self-Service Accounts’ user type from User Management home page in Following are the Active drop-down list. Result: The User Management screen refreshes by displaying the list of contacts that hold the user account for representing their respective companies. To view the deactivated companies, click on the‘View Deactivated Self Service Accounts’ link from User Management home page. Result: The screen refreshes by displaying the deactivated companies list.

To activate the company account:

  1. Select the company and click on Activate text link against the corresponding company. Result: The User Account is activated by refreshing the screen.
  2. The selected company record will disappear from the deactivated companies list and will be made available again on the User Management home page.

Activating user account for consultant

Select the ‘Accounts’ user type from User Management home page in Following are the Active drop down list. Result: The User Management screen refreshes by displaying the list of consultants that hold the user account. To view the deactivated consultants, click on the ‘Deactivated Consultants’ link from User Management home page. Result: The screen refreshes by displaying the deactivated consultants list.

To activate the consultant account:

  1. Select the consultant and click on the Activate  icon link against the corresponding consultant. Result: The User Account is activated by refreshing the screen.
  2. The selected consultant record will disappear from the deactivated consultants list and will be made available again on the User Management home page.