SELECT TARGET LIST

The select target list pop up window allows you to specify the Contacts to which the email can be sent.



  1. You can search the address book contacts from the Search Address Book Contact text box. Enter the name of the contact and click on the Search icon link.
  2. You can also reset the search functionality by clicking on the Reset link.
  3. Select the required Address Book contacts from the Address Book Contacts list box and click on the “Add” link. Result: The selected contacts will be added into the Target List Added Members box.
  4. You can click on the “select all” link, if you want to select all the address book contacts. Click on the “clear all” link to clear the selected contacts.
  5. To remove any contacts, select the required contacts from Target List Added Members list box and click on the ‘Remove’ link. Result: The selected contacts are removed from list.
  6. Clicking on the “Reload” link refreshes the screen to add the members.
  7. The Groups list box displays the list of groups existing in the contacts screen. Select the group and click on the ‘Add’ link to which you wish the email is to be sent. Result: The selected group is added to the Target List Added Member list box.
  8. You can also add the contacts or candidates by clicking on the “Add CRM Contact(s)” or “Add CRM Candidate(s)” links. Result: The screen refreshes by displaying the Search for Contact/Search for Candidate screen.
  9. You can select the respective contacts or candidates from the respective search screens to add them to the final Target List Added Members.
  10. Click on the ‘Done’ link to add the contacts or candidates in the send eCampaign/Posting compose window. Result: The selected contacts/candidates are displayed in the To text box of Compose screen.
  11. To close the window, click on the ‘Close’ link.

CREATING RESPONSE AGAINST eCAMPAIGN INQUIRY

eCampaign responses are created manually in the application based on inquiries received against the eCampaign. The inquiries are generally received for the candidates included in the eCampaign. When you receive the first inquiry against the eCampaign, the New Inquiries  icon is displayed informing you about the inquiry.  The count displays the number of inquiries received for the eCampaign.

You can create eCampaign response activity to record and send your response.

To create new response,

  1. On the eCampaigns home page, open the eCampaign you want to add response by clicking on  New Inquiries icon link. The New Inquiries pop up window is displayed.
 

New Inquiries Screen

  1. The New Inquiries pop up window displays the inquiries received from various recipients against the selected eCampaign.
  2. Highlight the eCampaign inquiry and double click it to respond. The eCampaign Inquiries pop up window is displayed. Refer to the below Responding to eCampaign Inquirysection for more details.
  3. To delete an inquiry, select the required inquiry and click ‘Delete’. You are prompted for deletion. Confirm the deletion in the prompt.
  4. Click Close to close the pop up window.

RESPONDING TO eCAMPAIGN INQUIRY

Highlight and double click an inquiry record in the New Inquiries pop up window. The system displays the Inquiry Details pop up window.

 

eCampaign Inquiry Details Screen

  1.  The eCampaign Inquiries pop up window displays the inquiry mail details sent by the recipient.
  2. Click on the ‘Delete’ link to delete the selected inquiry. The eCampaign inquiry is deleted from New Inquiries pop up window.
  3. Click on the ‘Respond to Inquiry’ link to perform the next step. The eCampaign Inquiries pop up window refreshes by displaying the Add Details window as shown below:
  4. To close the eCampaign Inquiries pop up window, click on the ‘Close’ link.

Highlight and double click an inquiry record in the New Inquiries pop up window. The system displays the Inquiry Details pop up window.

 

eCampaign Inquiry Details Screen

  1.  The eCampaign Inquiries pop up window displays the inquiry mail details sent by the recipient.
  2. Click on the ‘Delete’ link to delete the selected inquiry. The eCampaign inquiry is deleted from New Inquiries pop up window.
  3. Click on the ‘Respond to Inquiry’ link to perform the next step. The eCampaign Inquiries pop up window refreshes by displaying the Add Details window as shown below:
  4. To close the eCampaign Inquiries pop up window, click on the ‘Close’ link.
 

eCampaign Inquiry Add Details Screen

The Add Details window displays the set of check boxes that allows you to select to add for the candidate profile details. You can do the following operations in this window.

  1. The Add Details window displays the set of check boxes that allows you to edit the details of the candidate.
  2. To add more details for the selected candidate, select the required check boxes or select all the check boxes, just by selecting the “Select All/Clear All” check box.
  3. Click on the ‘Email Campaign’ link to perform the next step for creating eCampaign. The Add Details window refreshes by displaying Send eCampaign window as shown below.
  4. Click on the ‘Cancel’ link to cancel and return to previous page.
 

eCampaign Inquiry Compose Screen

The Response to Inquiry pop up window displays the candidate profiles details and requested details with following fields and options:

  1. The From field displays the logged in user email address. If you have multiple email accounts, you want to use other than your default account, select the email address you want to use from drop down list of From field.
  2. The email address of the person from whom the inquiry is been received is displayed in the Send To text box which is non-editable.
  3. The Subject text box displays the automated message title.
  4. The Attachments field displays the resume attached of the candidate.
  5. If you choose advance editor, use formatting tools to add any special emphasis to the message text you are sending.
  6. The profile and other necessary details of the candidate are displayed in the Message text box.
  7. You can type a text message too in the message text box.
  8. Select Header or Footer you wish to apply to the message from the drop down list of Headers and Footers fields.
  9. Click on the ‘Manage Headers’ and ‘Manage Footers’ buttons to add, view, modify and delete headers and footers. See the Headers and Footers topics to know how to add the headers and footers.
  10. Click on the ‘Attach’ link to view, add or remove the file attachments.
  11. Click on the ‘Send Mail’ link to send the response for the eCampaign Inquiry. The Response to Inquiry window is closed and Responded Inquiry icon  is displayed in the eCampaign home page against the associated eCampaign.
  12. Click on the ‘Cancel’ link to cancel and return to the previous page.
  13. For more information on Edit eCampaign Compose Screen, refer to the Steps for Adding an eCampaign topic.


ARCHIVE eCAMPAIGNS


You can remove eCampaigns temporarily or permanently from your active eCampaigns list. The inquiries and responses that you receive and send respectively for the eCampaign will also be deleted once you delete the eCampaign. The eCampaigns that are owned by others and shared with you cannot be deleted.


Archive an eCampaign

To archive an eCampaign, select the eCampaign record and click on the ‘Archive’ link. You are prompted to respond to an alert message as shown below:

  • Click on the OKbutton to archive the selected eCampaign. The screen refreshes by archiving the selected eCampaign record to eCampaign View Archive page.
  • Click on the Cancel button to cancel and return to eCampaign home page.

Delete an ECampaign

To delete an eCampaign, select the eCampaign record in the eCampaign View Archive page and click on the‘Delete’ link. You are prompted to respond to an alert message as shown below:

  • Click on the OK button to delete the selected eCampaign.
  • Click on the Cancel button to cancel and return to eCampaign View Archive page.

VIEW RESPONDED DETAILS


  1. The Responded details window displays the responded details to the corresponding eCampaign inquiry.
  2. Click on the ‘File Name’ in the attachments field to save or open the attachments, if any.
  3. Clicking on the ‘Cancel’ link from Responded Details window returns to Inquiry Details window.

VIEW eCAMPAIGN INQUIRY DETAILS

You can view the inquiry details sent by the recipient of the eCampaign. The details are displayed in the Inquiry Details pop up window.



  1. The Inquiry details window displays the inquiry mail details received for the corresponding eCampaign.
  2. Click on the ‘File Name’ in the attachments field to save or open the attachments, if any.
  3. Click on ‘Responded Details’ link to view the response given for the corresponding inquiry. Result: The Inquiry Details pop up window refreshes by displaying the Responded Details window. See the View Responded Details topic to know more.
  4. Clicking on the ‘Cancel’ link from Inquiry Details window returns to Responded Inquiries window.

VIEW RESPONDED INQUIRIES

Akken Staffing allows you to view the list of campaign responses associated with the corresponding eCampaign.  To view the responded inquiries, on the eCampaign home page, click on Responded Inquiries icon  link. The Responded Inquiries pop up window is displayed.

Note: The Responded Inquiries icon is available to view when you respond to the inquiries received for the posting.



  1. The Responded Inquiries pop up window displays the list of responded inquiries for the eCampaign. In the Responded Inquiries pop up window,
  2. Click on the ‘eCampaign Details’ link to view the associated eCampaign details. The Responded Inquiries window refreshes and displays eCampaign details window. See thevView eCampaign details topic to know more.
  3. Highlight responded inquiry and double click it to view the inquiry details sent by the party. The Responded Inquiries pop up window refreshes by displaying Inquiry Details window. See the View eCampaign Inquiry details topic to know more.
  4. To close the window, click on the ‘Close’ link.
SEND LIST

The Send List window displays the target list for which the eCampaign is sent.



The Send List window description:

  1. The Send List window displays the list of Contacts to whom the eCampaign is being sent. You can view the Name and Email of the Contact.
  2. Since the recipients of the eCampaign are automatically added as your contacts, you can modify the contact details from the Contacts List window.
  3. In the Contact List window, highlight the required contact and double click it to modify. The Contact Summary pop up window is displayed with 2 tabs. Summary, Edit. See the Edit Contact Details topic for more details.
  4. Click on the Cancel’ link to return to eCampaign details window.

VIEW eCAMPAIGN DETAILS

You can view eCampaign details whenever it is required. To view eCampaign details, on the eCampaignsscreen, highlight the required eCampaign and double click it to view the details. The eCampaign Details pop up window is displayed.



  1. The eCampaign Details pop up window displays the candidates profiles included and sent for the eCampaign.
  2. To view the list of inquiries responded against this eCampaign, click on the ‘Responded Inquiries’ link. The eCampaign Details pop up window refreshes by displaying Responded Inquiries window. See the View Responded Inquiries topic to know more.
  3. To view the recipients list to whom eCampaign is being sent, click on the ‘Send List’ link. The eCampaign Details window refreshes by displaying the Send List window. See the Send List topic to know more.
  4. To close the window, click on the ‘Close’ link.

eCAMPAIGN FLOW