If you have all of the correct information such as the email address, password, and the correct domains and port numbers, there may be one more thing needed to be completed for successful email authentication.


With Gmail, there is an additional step needed to allow users to setup their Gmail accounts within Akken.


The links below explain how to enable the Gmail feature to allow less secure apps to connect:


Admin link:

https://support.google.com/accounts/answer/6010255?hl=en


User link(also found in Admin instructions above):

https://www.google.com/settings/security/lesssecureapps