137203 2013-09-19T09:14:55-04:00 Default solution folder, feel free to edit or delete it. 225789 false General 1 2015-08-21T04:41:06-04:00 1 1 2015-01-14T14:18:53-05:00 2 0 First make sure the logo is saved to your PC. Upload the logo to a website such as Imgur.com (you do not have to sign up to use). Once uploaded, right-click the image  and click 'Copy image address". Within Akken, go to the Collaboration tab and click 'Email'. Click on 'Options' over on the left of your inbox. Make sure 'Advanced Editor' is selected in the editor drop-down menu. Click on 'Manage Signature' and select an existing signature you wish to edit or simply create a new signature. Click on the fifth icon from the right that looks like the image of a tree. In that section, paste the URL of your uploaded image, enter a description if you choose, and click 'Save'. Finally you can move the logo around and adjust the size of it. <ul> <li><span>First make sure the logo is saved to your PC.</span></li> <li><span>Upload the logo to a website such as Imgur.com (you do not have to sign up to use).</span></li> <li><span>Once uploaded, right-click the image  and click 'Copy image address".</span></li> <li>Within Akken, go to the Collaboration tab and click 'Email'.</li> <li>Click on 'Options' over on the left of your inbox.</li> <li>Make sure 'Advanced Editor' is selected in the editor drop-down menu.</li> <li>Click on 'Manage Signature' and select an existing signature you wish to edit or simply create a new signature.</li> <li>Click on the fifth icon from the right that looks like the image of a tree.</li> <li>In that section, paste the URL of your uploaded image, enter a description if you choose, and click 'Save'.</li> <li>Finally you can move the logo around and adjust the size of it.</li> </ul> 225789 404 4000041520 2017-09-14T15:35:56-04:00 4004241107 1 2 2 0 How can I add a logo to my e-mail signature? 2015-08-21T04:41:09-04:00 4004241107 1 2014-01-28T09:02:52-05:00 3 2 No need, we back it up for you in real-time <p><span style="">No need, we back it up for you in real-time</span><br></p> 225789 284 184946 2015-05-08T09:16:30-04:00 2 2 3 2 How do I back up my data? 2015-08-21T04:41:06-04:00 12054499 1 2015-01-14T14:25:09-05:00 0 0 Click on the Admin tab of Akken and click on 'Content Management'. Click on 'Logo Setup' on the left-hand side of the content management screen. Click on 'Browse' to browse your PC for an image to upload. *Please note that only .bmp and .jpg/.jpeg images can be uploaded **Recommended image size: 165 x 48 pixels <p></p> <ul> <li>Click on the Admin tab of Akken and click on 'Content Management'.</li> <li>Click on 'Logo Setup' on the left-hand side of the content management screen.</li> <li>Click on 'Browse' to browse your PC for an image to upload.</li> </ul> <div><br></div> <div><b>*Please note that only .bmp and .jpg/.jpeg images can be uploaded</b></div> <div><b>**Recommended image size: 165 x 48 pixels</b></div> 225789 253 4000041522 2015-05-08T09:40:44-04:00 3 2 0 0 How can I add/change logo on our eDesk? 2015-08-21T04:41:09-04:00 4004241107 1 2014-01-27T16:53:12-05:00 0 0 Yes, Akken has partnered with AT&T who are considered one of the most secure data centers in the country Yes, even though information is hosted with us, we do NOT own or take rights for any of our customer’s confidential, proprietary property <ul> <li>Yes, Akken has partnered with AT&amp;T who are considered one of the most secure data centers in the country</li> <li>Yes, even though information is hosted with us, we do NOT own or take rights for any of our customer’s confidential, proprietary property</li> </ul> 225789 242 184800 2017-07-27T17:12:39-04:00 4004241107 4 2 0 0 Is my data secure in the AkkenCloud? Will I own my data? 2015-08-21T04:41:06-04:00 12054499 1 2014-02-06T11:32:11-05:00 1 1 Akken Staffing is an on demand, Software-as-a-Service provider. We are 100% hosted via the Internet.   <div><span style="color: rgb(74, 74, 74);">Akken Staffing is an on demand, Software-as-a-Service provider. We are 100% hosted via the Internet.</span></div> <p style="font-family: Helvetica, Arial, sans-serif; font-size: 12px; color: rgb(74, 74, 74);"> </p> 225789 264 188228 2015-05-08T13:12:17-04:00 5 2 1 1 What service model is Akken Staffing? Client-server or Web-based? 2015-08-21T04:41:07-04:00 12054499 1 2014-01-27T17:08:10-05:00 0 0 Akken has free, scheduled upgrades every Month. We also release a monthly update pop-up when logging in for the upcoming month's new features. Our automatic and seamless system updates allow you to use new features and functions in no time, improving user experience and eliminating further training. <p><span style="">Akken has free, scheduled upgrades every Month. We also release a monthly update pop-up when logging in for the upcoming month's new features. Our automatic and seamless system updates allow you to use new features and functions in no time, improving user experience and eliminating further training.</span></p> 225789 199 184803 2017-07-27T17:13:40-04:00 4004241107 6 2 0 0 Will I receive upgrades? If so, how often? 2015-08-21T04:41:06-04:00 12054499 1 2014-01-27T17:13:36-05:00 1 0 Yes, you can do so in two ways: Our system has import/export capabilities so you can transfer some data yourself if you’d like For large and complex amounts of data, we offer fast and affordable data migration services <p><span style="">Yes, you can do so in two ways:</span><br></p> <ul> <li><span style="color: rgb(74, 74, 74);"><font color="#000000">Our system has import/export capabilities so you can transfer some data yourself if you’d like</font></span></li> <li><span style="color: rgb(74, 74, 74);"><font color="#000000">For large and complex amounts of data, we offer fast and affordable data migration services</font></span></li> </ul> 225789 237 184806 2015-05-08T13:15:32-04:00 7 2 1 0 Can I input my existing database into your system? 2015-08-21T04:41:06-04:00 12054499 1 2014-01-27T17:31:50-05:00 7 2 Yes, an Application Program Interface (API) connects the Akken Staffing system to your website for accepting resumes, job posting, client login, and employee self service. Our API integration is easy to implement and in most cases, our API guide can be done by you or your web developer. As an additional service, Akken can integrate our APIs to your website. <p><span style="">Yes, an Application Program Interface (API) connects the Akken Staffing system to your website for accepting resumes, job posting, client login, and employee self service. Our API integration is easy to implement and in most cases, our API guide can be done by you or your web developer. As an additional service, Akken can integrate our APIs to your website.</span><br></p> 225789 545 184809 2015-05-08T13:16:55-04:00 8 2 7 2 Can your software connect with my website? 2015-08-21T04:41:06-04:00 12054499 1 2014-01-30T15:29:41-05:00 1 0 AkkenCloud works on all devices from anywhere. We are 100% web based and work on all browsers such as Chrome, Internet Explorer, Safari, Firefox and Opera. <p>AkkenCloud works on all devices from anywhere. We are 100% web based and work on all browsers such as Chrome, Internet Explorer, Safari, Firefox and Opera.<br></p> 225789 300 186074 2015-05-08T13:17:43-04:00 9 2 1 0 Does Akken work on Macintosh? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:19:42-05:00 0 0 Yes, Akken supports international phone formats and mm-dd-yyyy formatting. <div><font>Yes, Akken supports international phone formats and mm-dd-yyyy formatting.</font></div> 225789 184 188111 2015-05-08T13:18:42-04:00 10 2 0 0 Can I use the international phone and date format? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:22:09-05:00 2 5 Firefox, Chrome, and Safari have built in spell check options that will underline words that are spelled incorrectly in red. In addition, you can right click on the misspelled words for suggestions on how to spell the word correctly. However, Internet Explorer requires users to download ieSpell, which will enable spell checker on emails before sending. <p><span style=""><span style="">Firefox, Chrome, and Safari have built in spell check options that will underline words that are spelled incorrectly in red. In addition, you can right click on the misspelled words for suggestions on how to spell the word correctly. However, </span><span style="">Internet Explorer requires users to download ieSpell, which will enable spell checker on emails before sending.</span></span></p> 225789 212 188114 2015-05-08T13:45:00-04:00 11 2 2 5 Does Akken Staffing have spell check? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:27:54-05:00 2 4 Yes, you can use  CTRL+C for copy and CTRL+V for paste <div><span>Yes, you can use  CTRL+C for copy and CTRL+V for paste</span></div> <ul style="font-family: Helvetica, Arial, sans-serif;"> </ul> 225789 230 188118 2015-05-06T15:58:59-04:00 12 2 2 4 Can I copy and paste in Akken? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:28:39-05:00 0 3 New User Training occurs every Tuesday of each week from 2pm-3pm EST. Please click on the following link to register for the date and time that works best for you: https://attendee.gotowebinar.com/rt/5075967262696894209 After registering, you will receive a confirmation email containing information about joining the webinar. ----------------------------------- Back Office HRM training occurs every week each Wednesday from 2pm-3pm EST. Please click the following link to register for the date and time that works best for you: https://attendee.gotowebinar.com/rt/1592039329742706434 Back office human resource management (HRM) training provides a great overview of the placement through timesheet process. You will learn how placement information flows from the CRM module to the HRM and Accounting modules, how to hire new candidates and manage W2, 1099, and Corp-to-Corp talent, how to manage assignments, and create and approve timesheets. This is a must for all users responsible for employee on boarding and employee, assignment, and timesheet management. After registering, you will receive a confirmation email containing information about joining the webinar. <div> <p>New User Training occurs every Tuesday of each week from 2pm-3pm EST. Please click on the following link to register for the date and time that works best for you:</p> <p><br></p> <p></p> <p><a href="https://attendee.gotowebinar.com/rt/5075967262696894209" id="registrationURL" target="_blank" style="color: rgb(56, 158, 216); font-size: 14px; font-family: citrixsans-regular, 'Helvetica Neue', Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 255);">https://attendee.gotowebinar.com/rt/5075967262696894209</a></p> <p><br></p> <p><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-weight: normal;">After registering, you will receive a confirmation email containing information about joining the webinar.</span></p> <p><span>-----------------------------------</span></p> <p><span>Back Office HRM training occurs every week each Wednesday from 2pm-3pm EST. Please click the following link to register for the date and time that works best for you:</span><br></p> <p><br></p> <p></p> <p><a href="https://attendee.gotowebinar.com/rt/1592039329742706434" id="registrationURL" target="_blank" style="color: rgb(56, 158, 216); font-size: 14px; font-family: citrixsans-regular, 'Helvetica Neue', Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 255);">https://attendee.gotowebinar.com/rt/1592039329742706434</a></p> <p><br></p> <p>Back office human resource management (HRM) training provides a great overview of the placement through timesheet process. You will learn how placement information flows from the CRM module to the HRM and Accounting modules, how to hire new candidates and manage W2, 1099, and Corp-to-Corp talent, how to manage assignments, and create and approve timesheets. This is a must for all users responsible for employee on boarding and employee, assignment, and timesheet management.</p> <p><br></p> <p></p> <p>After registering, you will receive a confirmation email containing information about joining the webinar.</p> </div> <ul style="font-family: Helvetica, Arial, sans-serif;"> </ul> 225789 284 188120 2015-12-21T16:08:18-05:00 4004241107 13 2 0 3 How do I register for a training session? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T11:35:19-05:00 1 0 We provide the highest uptime guarantee in the industry – 99.7%. 24 hours a day, 7 days a week, and 365 days a year.   <div><p><span style="color: rgb(74, 74, 74); font-family: Helvetica, Arial, sans-serif; font-size: 12px;">We provide the highest uptime guarantee in the industry – 99.7%. 24 hours a day, 7 days a week, and 365 days a year.</span></p></div> <p style="font-family: Helvetica, Arial, sans-serif; font-size: 12px; color: rgb(74, 74, 74);"> </p> 225789 178 188231 2015-05-08T14:21:10-04:00 14 2 1 0 Will I experience any down time? 2015-08-21T04:41:07-04:00 12054499 1 2015-11-20T10:54:52-05:00 0 0 If you have all of the correct information such as the email address, password, and the correct domains and port numbers, there may be one more thing needed to be completed for successful email authentication. With Gmail, there is an additional step needed to allow users to setup their Gmail accounts within Akken. The links below explain how to enable the Gmail feature to allow less secure apps to connect: Admin link: https://support.google.com/accounts/answer/6010255?hl=en User link(also found in Admin instructions above): https://www.google.com/settings/security/lesssecureapps <div dir="ltr"> <p>If you have all of the correct information such as the email address, password, and the correct domains and port numbers, there may be one more thing needed to be completed for successful email authentication.</p> <p><br></p> <p>With Gmail, there is an additional step needed to allow users to setup their Gmail accounts within Akken.</p> <p><br></p> <p>The links below explain how to enable the Gmail feature to allow less secure apps to connect:</p> <p><br></p> <p>Admin link:</p> <p><a href="https://support.google.com/accounts/answer/6010255?hl=en" style="font-size: 13px;">https://support.google.com/accounts/answer/6010255?hl=en</a></p> <p><br></p> <p>User link(also found in Admin instructions above):</p> <p><a href="https://www.google.com/settings/security/lesssecureapps" style="font-size: 13px;">https://www.google.com/settings/security/lesssecureapps</a></p> <p><br></p> </div> 225789 212 4000067474 2016-11-29T09:18:03-05:00 4001711681 15 2 0 0 My Gmail won't configure properly in Akken. Did I do something wrong? 2015-11-20T10:54:52-05:00 4004241107 1 2015-11-23T10:58:14-05:00 0 0 First, you would need to have website integration purchased and configured by Akken. The first way to post a job order to your website would be to go into CRM-->Job Orders, select into a job order, then click on 'edit settings' towards the top of the record and click 'Post Job Order to Web Site'. The second way to post a job order to your website is by going into Admin-->Web Site Management, then selecting the job order(s) you wish to post and finally click on 'Post to Web Site'. You can also remove posted job orders from this screen: <p>First, you would need to have website integration purchased and configured by Akken.</p> <p><br></p> <p>The first way to post a job order to your website would be to go into CRM--&gt;Job Orders, select into a job order, then click on 'edit settings' towards the top of the record and click 'Post Job Order to Web Site'.</p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4020169170/original/blob1448294109846.png?1448294110" class="inline-image" data-id="4020169170"></p> <br><p>The second way to post a job order to your website is by going into Admin--&gt;Web Site Management, then selecting the job order(s) you wish to post and finally click on 'Post to Web Site'. You can also remove posted job orders from this screen:</p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4020169271/original/blob1448294201177.png?1448294201" class="inline-image" data-id="4020169271"></p> <br> 225789 287 4000067599 2015-11-23T10:58:14-05:00 16 2 0 0 How do I post a job order to my website? 2015-11-23T10:58:15-05:00 4004241107 1 2015-12-07T12:24:23-05:00 0 0 System Requirements Akken is a web application designed for usage via a browser with internet access. Minimum as well as recommended hardware and software requirements are: Minimum Configuration Recommended Configuration Windows Desktop · 1 GHz processor · 512 MB RAM1 · 2.5 GB of free space · Windows 2000 Pro, Windows XP Professional1 with Service Pack 2 · Internet Explorer® 7.0 or higher Windows Desktop · 2 GHz processor or higher · 1 GB RAM or greater · 2.5 GB of free space · Windows XP Professional1 with Service Pack 2, Vista3 · Internet Explorer® 10.0 Recommended Bandwidth/Internet Connection The amount of bandwidth needed depends on several factors including application usage patterns and the other internet applications being simultaneously used by the employees of your company.  For today's internet usage patterns that include voice, video and file transfer applications, a dedicated enterprise 1:1 connection with a minimum of 5 Mbps per user is recommended. Resolution We recommend a minimum resolution of 1024. Anything less than this will not display the menus and the summary screens/popup windows as all the screens in our application require a minimum of 900 resolution. On tablets, when the screen is rotated for a portrait view, menus collapse as well if the minimum is below 900. <p><b style="font-size: large;">System Requirements</b></p><p>Akken is a web application designed for usage via a browser with internet access. Minimum as well as recommended hardware and software requirements are:</p><p><br></p><table border="0" cellpadding="0" cellspacing="0"><tbody> <tr> <td style="padding: 0in 0.5pt;" width="312"><p style="margin-left: 0in;">Minimum Configuration</p></td> <td style="padding: 0in 0.5pt;" width="312"><p style="margin-left: 0in;">Recommended Configuration</p></td> </tr> <tr> <td style="padding: 0in 0.5pt;" width="312"> <p style="margin-left: 0in;">Windows Desktop</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>1 GHz processor</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>512 MB RAM<span style="font-size: 9px;">1</span></p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>2.5 GB of free space</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>Windows 2000 Pro, Windows XP Professional<span style="font-size: 9px;">1</span> with Service Pack 2</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>Internet Explorer® 7.0 or higher</p> </td> <td style="padding: 0in 0.5pt;" width="312"> <p style="margin-left: 0in;">Windows Desktop</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>2 GHz processor or higher</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>1 GB RAM or greater</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>2.5 GB of free space</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>Windows XP Professional<span style="font-size: 9px;">1</span> with Service Pack 2, Vista3</p> <p style="margin-left: 0.5in; text-indent: -0.25in;"><span style="font-family: Symbol;">· </span>Internet Explorer® 10.0</p> </td> </tr> </tbody></table><p><strong><span style="font-size: 14px;"><br></span></strong></p><p><b style="font-size: large;">Recommended Bandwidth/Internet Connection</b></p><p>The amount of bandwidth needed depends on several factors including application usage patterns and the other internet applications being simultaneously used by the employees of your company.<span> </span><br><br>For today's internet usage patterns that include voice, video and file transfer applications, a dedicated enterprise 1:1 connection with a minimum of 5 Mbps per user is recommended.</p><p><br></p><p><b style="font-size: large;">Resolution</b></p><p>We recommend a minimum resolution of 1024. Anything less than this will not display the menus and the summary screens/popup windows as all the screens in our application require a minimum of 900 resolution. On tablets, when the screen is rotated for a portrait view, menus collapse as well if the minimum is below 900.</p> 225789 208 4000068601 2017-05-15T13:23:42-04:00 4001711681 17 2 0 0 What are the minimum/recommended hardware/software requirements necessary to use Akken? 2015-12-07T12:24:23-05:00 4001711681 1 2015-12-08T09:18:14-05:00 0 3 Setting up Payment Terms and Billing Terms Payment Terms: · To set up Payment Terms you must navigate to Accounting-->Customers and click on ‘Terms Setup’ over to the right to bring up the Payment Terms Setup Window. Any            Payment Terms created on this screen will be selectable on both Job Orders and Assignments. Billing Terms: · To set up Billing Terms you must navigate to Accounting-->Vendors and click on ‘Terms Setup’ over to the right to bring up the Billing Terms Setup Window. Any Billing Terms created on this screen will be selectable on both Job Orders and Assignments. Job Orders/Assignments: You can select both the Payment Terms and Billing Terms within a Job Order or Assignment in the ‘Billing Information’ section: <p style="text-align: center;"><b><u><span style="font-size: large;">Setting up Payment Terms and Billing Terms</span></u></b></p> <p style="text-align: center;"><b><u><span style="font-size: 16px;"><br></span></u></b></p> <p style="text-align: center;"></p> <p></p> <p><b><u style="font-size: medium;">Payment Terms:</u></b></p> <p><span style="font-size: medium;"><span style="font-family: Symbol;">· </span><span style="line-height: 16px;">To set up Payment Terms you must navigate to Accounting--&gt;Customers and click on ‘Terms Setup’ over to the right to bring up the Payment Terms Setup Window. Any            Payment Terms created on this screen will be selectable on both Job Orders and Assignments.</span></span></p> <p><span style="font-size: medium;"><span style="line-height: 16px;"><br></span></span></p> <p><span style="line-height: 16px;"><p style="font-size: medium;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4020698418/original/blob1449584194197.png?1449584194" class="inline-image" data-id="4020698418" data-height="358" style="height: 358px;"></p> <p style="font-size: medium;"><br></p> <p style="font-size: medium;"><br></p> <p><b><u style="font-size: medium;">Billing Terms:</u></b></p></span></p> <p><span style="font-size: medium;"><span style="font-family: Symbol;">· </span><span style="line-height: 16px;">To set up Billing Terms you must navigate to Accounting--&gt;Vendors and click on ‘Terms Setup’ over to the right to bring up the Billing Terms Setup Window. Any Billing Terms created on this screen will be selectable on both Job Orders and Assignments.</span></span></p> <p><span style="font-size: medium;"><span style="line-height: 16px;"><br></span></span></p> <p><span style="font-size: medium;"><span style="line-height: 16px;"><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4020698464/original/blob1449584249549.png?1449584249" class="inline-image" data-id="4020698464"></p> <br></span></span></p> <p><span style="font-size: medium;"><span style="line-height: 16px;"><br></span></span></p> <p><b><u style="font-size: medium;">Job Orders/Assignments:</u></b></p> <p><span style="font-size: medium;">You can select both the Payment Terms and Billing Terms within a Job Order or Assignment in the ‘Billing Information’ section:</span></p> <p><span style="font-size: medium;"><br></span></p> <p><span style="font-size: medium;"><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4020698482/original/blob1449584277697.png?1449584277" class="inline-image" data-id="4020698482"></p> <br></span></p> <p></p> <p><span style="font-size: medium;"><span style="line-height: 16px;"><br></span></span></p> <p></p> 225789 209 4000068662 2015-12-08T09:18:14-05:00 18 2 0 3 Where do I go to setup my Payment Terms/Billing Terms? 2015-12-08T09:18:14-05:00 4004241107