Customer Success : 1-866-590-6695

OLS - Outlook Sync Browser Add-In 6

• Outlook Sync (OLS) Resources **START HERE**
• Outlook Sync (OLS) USER GUIDE
• Outlook Sync (OLS) v2.1.3.0 Update Release Notes
• eDesk Email Authorization Process - ** Updated 9/23/2022 **
• OLS - Enabling Columns In Reading Pane - Quick Reference Guide (QRG)

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ACI - AkkenCloud Import 1

• ACI - AkkenCloud Import User Guide **FEATURE UPDATE**

ultigigs Quick Reference Guides (QRGs) 1

• Ultigigs - Mobile User - Quick Reference Guide (QRG)

ANNOUNCEMENTS 1

• Internal Submissions **FEATURE UPDATE**

Accounting 14

• Accounting in Brief
• List of Icons
• Send Reminders
• Accounting - Time sheets
• Accounting - Expenses

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Admin 33

• Admin In Brief
• Gender Management Enhancement **NEW**
• Company Information
• Website Management
• User Management - View Deactivated Users

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Analytics 2

• Analytics - In Brief
• Analytics - My Reports

Collaboration 10

• Collaboration - Purpose
• Collaboration - Email - Inbox
• Collaboration - Email - Setting Options
• Collaboration - Email - Rules
• Collaboration - Email - Folder Management

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CRM 9

• Job Postings (CRM)
• CRM - Snapshot
• CRM - eCampaigns
• CRM - Contacts
• CRM - Companies

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eDesk 15

• eDesk - Snapshot
• eDesk - Calendar
• eDesk - Invitations
• eDesk - Tasks
• eDesk - Reminders

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HRM 10

• HRM - Snapshot
• HRM - Purpose
• HRM - Overseas Recruiting
• HRM - Applicant Tracking
• HRM - Hiring Management

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Self Service 3

• How to Setup Self Service Accounts
• Employee Self Service User Guide
• Customer Self Service User Guide

Brown Bag Seminars 0

Brown Bag Tutorials 9

• AkkuVerify
• Spark Hire
• Call-Em-All
• AkkuReporting Brown Bag
• Notification Types, Benefits, and Setup

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Help Documents 13

• Position Category/Departments/Analytics Tips & Tricks
• How to Utilize Back Office Assignments
• Importing into Akken
• How to Customize Drop Down Lists
• How to Utilize CRM

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Training Registrations 0

Video Tutorials 26

• AkkuVerify Overview
• Paperless Onboarding (POB) Overview
• New User Training - Front Office Overview (CRM)
• New User Training - Back Office Overview (HRM)
• How to Create a Job Order

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White Papers 5

• Cold Calling Tips
• Closing Job Orders
• Mobile
• SaaS
• SaaS Think Strategies

Workflow Diagrams 1

• System Flow Charts

General 20

• How can I add a logo to my e-mail signature?
• How do I back up my data?
• How can I add/change logo on our eDesk?
• Is my data secure in the AkkenCloud? Will I own my data?
• What service model is Akken Staffing? Client-server or Web-based?

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Front Office 38

• I'm getting an error message "Default Account..." when sending an e-campaign **NEW**
• If a Candidate or Employee edits their information through My Profile, is it automatically updated in their CRM Record?
• How do I create groups of candidates and contacts?
• How do I delete resumes from a candidate's profile?
• How do I change ownership of records I created?

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Back Office 10

• How do I delete an invoice?
• If an Employee is on more than one assignment, do I have to create 2 time sheets?
• After someone is approved and hired within "Hiring Management", is there way to reject them as an employee?
• Why am I unable to view an employee record?
• Can a record be owned by multiple people?

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E-desk 26

• How do I set up my email?
• Is there a mailbox size limit?
• What is the maximum size for an email?
• Can I import email addresses from Outlook into my Address Book?
• How do I set up templates in my email?

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Paperless Onboarding (POB) 3

• Adding a Paperless Onboarding (POB) User
• How Do I Update my Email address in DocuSign for POB?
• Where did my POB DocuSign Templates go?

ultigigs 2

• ultigigs Error! Location service is rejected by user
• ultigigs - Alert! message

Akken Cloud Group Demo 0