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Accounting 14

• Accounting in Brief
• List of Icons
• Send Reminders
• Accounting - Time sheets
• Accounting - Expenses

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Admin 32

• Admin Snapshot
• Company Information
• Website Management
• Skill Management
• User Management - View Deactivated Users

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Analytics 2

• Analytics - Snapshot
• Analytics - My Reports

Collaboration 10

• Collaboration - Purpose
• Collaboration - Email - Inbox
• Collaboration - Email - Setting Options
• Collaboration - Email - Rules
• Collaboration - Email - Folder Management

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CRM 9

• CRM - Snapshot
• CRM - eCampaigns
• CRM - Contacts
• CRM - Companies
• CRM - Candidates

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eDesk 15

• eDesk - Snapshot
• eDesk - Calendar
• eDesk - Invitations
• eDesk - Tasks
• eDesk - Reminders

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HRM 12

• HRM - Snapshot
• HRM - Purpose
• HRM - List of Icons
• HRM - Overseas Recruiting
• HRM - Applicant Tracking

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Self Service 3

• How to Setup Self Service Accounts
• Employee Self Service User Guide
• Customer Self Service User Guide

Help Documents 13

• Position Category/Departments/Analytics Tips & Tricks
• How to Utilize Back Office Assignments
• Importing into Akken
• How to Customize Drop Down Lists
• How to Utilize CRM

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Training Registrations 2

• Every Wednesday – Back Office Training from 2PM – 3PM EST
• Every Tuesday – New User Training from 2PM – 3PM EST

Video Tutorials 31

• How to use ECampaigns?
• How to Parse a Resume?
• How to Re-Parse a Resume?
• Placement Work Flow - Step 1
• Placement Work Flow - Step 2

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White Papers 5

• Cold Calling Tips
• Closing Job Orders
• Mobile
• SaaS
• SaaS Think Strategies

Workflow Diagrams 1

• System Flow Charts

General 18

• How can I add a logo to my e-mail signature?
• How do I back up my data?
• How can I add/change logo on our eDesk?
• Is my data secure in the AkkenCloud? Will I own my data?
• What service model is Akken Staffing? Client-server or Web-based?

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Front Office 37

• If a Candidate or Employee edits their information through My Profile, is it automatically updated in their CRM Record?
• How do I create groups of candidates and contacts?
• How do I delete resumes from a candidate's profile?
• How do I change ownership of records I created?
• How do I edit my Address Book Groups?

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Back Office 10

• How do I delete an invoice?
• If an Employee is on more than one assignment, do I have to create 2 time sheets?
• After someone is approved and hired within "Hiring Management", is there way to reject them as an employee?
• Why am I unable to view an employee record?
• Can a record be owned by multiple people?

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E-desk 26

• How do I set up my email?
• Is there a mailbox size limit?
• What is the maximum size for an email?
• Can I import email addresses from Outlook into my Address Book?
• How do I set up templates in my email?

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Akken Cloud Group Demo 0