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Frequently Asked Questions
General
20
How can I add a logo to my e-mail signature?
How do I back up my data?
How can I add/change logo on our eDesk?
Is my data secure in the AkkenCloud? Will I own my data?
What service model is Akken Staffing? Client-server or Web-based?
View all 20
Front Office
38
I'm getting an error message "Default Account..." when sending an e-campaign **NEW**
If a Candidate or Employee edits their information through My Profile, is it automatically updated in their CRM Record?
How do I create groups of candidates and contacts?
How do I delete resumes from a candidate's profile?
How do I change ownership of records I created?
View all 38
Back Office
10
How do I delete an invoice?
If an Employee is on more than one assignment, do I have to create 2 time sheets?
After someone is approved and hired within "Hiring Management", is there way to reject them as an employee?
Why am I unable to view an employee record?
Can a record be owned by multiple people?
View all 10
E-desk
26
How do I set up my email?
Is there a mailbox size limit?
What is the maximum size for an email?
Can I import email addresses from Outlook into my Address Book?
How do I set up templates in my email?
View all 26
Paperless Onboarding (POB)
3
Adding a Paperless Onboarding (POB) User
How Do I Update my Email address in DocuSign for POB?
Where did my POB DocuSign Templates go?
ultigigs
2
ultigigs Error! Location service is rejected by user
ultigigs - Alert! message