User Management - View Deactivated Users

Modified on Mon, 24 Jul 2023 at 02:40 AM

You can view the list of deactivated users from User Management home page. All the three types of users: Employees, Self-Service Accounts and Consultants can be deactivated.



Once you're on the Deactivated Users page you can then determine which types of users you wish to view by using the dropdown menu labelled “User Type:


To reactivate a user account, you would simply click on the orange icon on the far right of the screen.


To view a full-sized copy of the image, please click directly onto the graphic.

To activate the user account for an employee:


Click on the Activate  icon for the employee you want to reactivate. The system refreshes and displays the following alert message as shown below:

How Reactivated Employee’s email will function upon reactivation:

  • If the employee’s email folders were moved to another employee, then the Reactivated Employee will not see legacy emails and folders in their collaboration email screen.
  • If email forwarding was enabled to go to another employee, that will stop, and all new emails will be sent to the Reactivated Employee.
  • If no email options were selected when deactivating, the email account will contain all information that it had before.
  • Click on the Reactivate Employee to reactivate the employee.
  • Click on the Cancel to cancel and return to previous page.

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