137203 2014-02-06T12:10:29-05:00 266003 false E-desk 4 2015-08-21T04:41:06-04:00 1 1 2014-02-06T10:22:17-05:00 24 4 In Akken Staffing, you can set up your email account using the Akken email client. Setting up email within Akken 1. Under Admin-->User Management, check user preferences and see if the user is currently setup for Akken email: 2. The next step is to go to Collaboration-->Email and click on ‘Setup’ on the left-hand side of the email screen: 3. Next, you would click on ‘Add New Account’ and it brings you to the following screen: You can enter your incoming/outgoing email server setup here. Your email provider/IT team should have all of the information that is necessary in the above screen. The Akken email client has the ability to handle POP3 as well as IMAP email configurations. 4. Once everything is entered you can click Save. It generally takes a few seconds to authenticate and save your settings.  Note: If you enter invalid credentials or invalid server information it will prompt you saying that it could not establish a connection. You will then need to verify that you have the correct information from your email provider/IT team.   <div dir="ltr"> <div> <font>I</font><span style="color: rgb(74, 74, 74);">n Akken Staffing, you can set up your email account using the Akken email client.</span> </div> <div><span style="color: rgb(74, 74, 74);"><br></span></div> <div> <p style="text-align: center;"><b><span style="font-size: 14px;">Setting up email within Akken</span></b></p> <p>1. <span>Under Admin--&gt;User Management, check user preferences and see if the user is currently setup for Akken email:</span></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4021158346/original/blob1450731178002.png?1450731178" class="inline-image" data-id="4021158346"></p> <p><span>2. The next step is to go to Collaboration--&gt;</span><span>Email and click on ‘Setup’ on the left-hand side of the email screen:</span></p> <p><span><br></span></p> <p></p> <p><span></span></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4021158372/original/blob1450731221287.png?1450731221" class="inline-image" data-id="4021158372"></p> <p><br></p> <p>3. <span>Next, you would click on ‘Add New Account’ and it brings you to the following screen:</span></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4021158386/original/blob1450731248827.png?1450731249" class="inline-image" data-id="4021158386"></p> <p><span>You can enter your incoming/outgoing email server setup here. Your email provider/IT team should have all of the information that is necessary in the above screen. The Akken email client has the ability to handle POP3 as well as IMAP email configurations.</span><br></p> <p><br></p> <p>4.<span> Once everything is entered you can click Save. It generally takes a few seconds to authenticate and save your settings. </span></p> <p></p> <p></p> <p><span rel="tempredactor" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><b>Note: If you enter invalid credentials or invalid server information it will prompt you saying that it could not establish a connection. You will then need to verify that you have the correct information from your email provider/IT team.</b></span><br></p> <p><span rel="tempredactor" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </span></p> <p></p> <p><span><br></span></p> </div> </div> 266003 804 188152 2016-11-29T09:14:55-05:00 4001711681 1 2 24 4 How do I set up my email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:23:12-05:00 1 0 Yes, 1GB <div><span style=""><font face="Times New Roman">Y</font>es, 1GB</span></div> 266003 270 188153 2014-02-14T14:30:08-05:00 2 2 1 0 Is there a mailbox size limit? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:24:10-05:00 0 0 20MB <div><span style="color: rgb(74, 74, 74);">20MB</span></div> 266003 263 188155 2014-02-14T14:30:21-05:00 3 2 0 0 What is the maximum size for an email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:32:34-05:00 0 1 Yes, you can import. You need to have the Akken Staffing Outlook Sync tool installed on your system to do so. Please contact Akken Sales team for further details  <div> <span style="color: rgb(74, 74, 74);">Yes, you can import. You need to have the</span><span style="color: rgb(74, 74, 74);"> </span><b style="color: rgb(74, 74, 74);">Akken Staffing Outlook Sync</b><span style="color: rgb(74, 74, 74);"> </span><span style="color: rgb(74, 74, 74);">tool installed on your system to do so. Please contact Akken Sales team for further details </span> </div> 266003 403 188164 2014-02-14T14:30:33-05:00 4 2 0 1 Can I import email addresses from Outlook into my Address Book? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:26:15-05:00 2 3 You can use 'Email Signatures' to create your different email templates Collaboration – Email – Options          Signature - Manage Signature           Click on New Signature or you can also update an existing signature template by clicking on Edit           In the Name text box type in the name you wish to you use to recognize the template, i.e. New Candidate Lead Create the template within the blank text box below (images/logos can also be added) and click save when finished.              Within the signature page you can add different signature templates that you can customize on a per need basis <div><font face="Helvetica, Arial, sans-serif">You can use<b> 'Email Signatures' </b>to create your different email templates</font></div> <ul style="font-family: Helvetica, Arial, sans-serif;"><li> <b>Collaboration – Email – Options</b> </li></ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b></b><p>        <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012707920/original/options.PNG?1429281929" class="inline-image" data-id="4012707920" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"><li><b>Signature - Manage Signature</b></li></ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b><br></b></span></font> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b></b><p>         <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012707947/original/manage.PNG?1429281988" class="inline-image" data-id="4012707947" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"><li>Click on<b> New Signature </b>or you can also update an existing signature template by clicking on <b>Edit</b><br> </li></ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b><br></b></span></font> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b></b><p>         <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012708539/original/new_sign.PNG?1429283107" class="inline-image" data-id="4012708539" style="cursor: default;"></p></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>In the<b> Name</b> text box type in the name you wish to you use to recognize the template, i.e. New Candidate Lead</li> <li>Create the template within the blank text box below (images/logos can also be added) and click save when finished.  </li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><br><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012711138/original/template.PNG?1429287153" class="inline-image" data-id="4012711138" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li> <span>Within the signature page you can add different signature templates that you can customize on a per need basis</span><br> </li> </ul> 266003 472 188156 2015-04-17T12:13:36-04:00 5 2 2 3 How do I set up templates in my email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:30:59-05:00 1 0 You can mark an email as spam two different ways: Collaboration – Email – On the Inbox screen, select the email that you want to mark as spam and right click on it The system displays the Email options menu. Select and click the Mark as Spam option             The email will be marked as spam and displayed in the Spam folder               or Collaboration – Email – On the Inbox screen, double click on the email that you want to mark as spam  The system displays the Read Message Pane, click on Mark as Spam at the top         The email will be marked as spam and displayed in the Spam folder <div> <font face="Helvetica, Arial, sans-serif">You can mark an email as spam two different ways:<br></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li> <b>Collaboration – Email</b> – On the <b>Inbox</b> screen, select the email that you want to mark as spam and right click on it<b></b> </li> <li><span style="">The system displays the <b>Email</b> options menu. Select and click the <b>Mark as Spam</b> option</span></li> </ul> <font face="Helvetica, Arial, sans-serif"><p>           <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012678270/original/spam.PNG?1429218925" class="inline-image" data-id="4012678270" style="cursor: default;"></p></font> </div> <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>The email will be marked as spam and displayed in the <b style="font-size: 13px;">Spam</b> folder</li> </ul> <div> <font face="Helvetica, Arial, sans-serif">    </font><span style="font-family: Helvetica, Arial, sans-serif;">          or</span> </div> <div> <ul style="font-family: Helvetica, Arial, sans-serif;"> <li> <b style="font-size: 13px;">Collaboration – Email</b> – On the <b style="font-size: 13px;">Inbox</b> screen, double click on the email that you want to mark as spam </li> <li>The system displays the <b>Read Message Pane</b>, click on <b>Mark as Spam</b> at the top</li> </ul> <font face="Helvetica, Arial, sans-serif"><p>       <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012678340/original/Capture.PNG?1429219150" class="inline-image" data-id="4012678340" style="cursor: default; height: 174px;" data-height="174"></p></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>The email will be marked as spam and displayed in the <b>Spam</b> folder</li> </ul> </div> 266003 227 188161 2015-04-16T17:19:51-04:00 6 2 1 0 How do I mark email as Spam? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:28:15-05:00 0 0 Yes. Auto Fill option allows you to enter a portion of name in the To, Cc and BCC text boxes and AkkenCloud automatically displays the matching recipient nick name and e-mail address for you.  Just start typing and AkkenCloud attempts to display the matching recipients list for you to select the required one.  If multiple recipients match the text you have entered, a list of recipient’s nick names and e-mail addresses are displayed from your address book The Address Book consists of names and e-mail address of the contacts you have entered for each person in your Address Book <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Yes. Auto Fill option allows you to enter a portion of name in the To, Cc and BCC text boxes and AkkenCloud automatically displays the matching recipient nick name and e-mail address for you. </li> <li>Just start typing and AkkenCloud attempts to display the matching recipients list for you to select the required one.  If multiple recipients match the text you have entered, a list of recipient’s nick names and e-mail addresses are displayed from your address book<b></b> </li> <li>The Address Book consists of names and e-mail address of the contacts you have entered for each person in your Address Book</li> </ul> 266003 227 188159 2015-04-17T12:16:07-04:00 7 2 0 0 Does auto populate work in email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:39:25-05:00 0 0 Yes, you have the ability to delete any folder that you created in AkkenCloud Collaboration - Email - Folders - [Manage]             Akken will allow you to move folders into others creating sub-folders as well as delete, edit, and empty the folder by utilizing the icons            <span style="line-height: 1.3;">Yes, you have the ability to delete any folder that you created in AkkenCloud</span><br><ul style="font-family: Helvetica, Arial, sans-serif;"><li> <b>Collaboration - Email - Folders - [Manage]</b> </li></ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b><br></b><p>           <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012711335/original/man.PNG?1429287598" class="inline-image" data-id="4012711335" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Akken will allow you to move folders into others creating sub-folders as well as delete, edit, and empty the folder by utilizing the icons</li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012711305/original/delete_folders.PNG?1429287545" class="inline-image" data-id="4012711305" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> </ul> 266003 232 188170 2015-04-17T12:21:12-04:00 8 2 0 0 Can I delete created email folders? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:34:21-05:00 0 0 The email folders that have been predetermined for Akken cannot be moved or deleted.  However, any email folders that you created can be deleted or moved. Collaboration - Email - Folders - [Manage]               Akken will allow you to move folders into others creating sub-folders as well as delete, edit, and empty the folder by utilizing the icons              <p><span style="">The email folders that have been predetermined for Akken cannot be moved or deleted.  However, any email folders that you created can be deleted or moved.</span><br></p> <ul style="font-family: Helvetica, Arial, sans-serif;"><li><b>Collaboration - Email - Folders - [Manage]</b></li></ul> <p><span style="font-size: 13px;"> </span></p> <p>           <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012711335/original/man.PNG?1429287598" data-id="4012711335" style="font-size: 13px;"></p> <p><br> </p> <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Akken will allow you to move folders into others creating sub-folders as well as delete, edit, and empty the folder by utilizing the icons</li> </ul> <p><span style="font-size: 13px;"> </span></p> <p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012711305/original/delete_folders.PNG?1429287545" data-id="4012711305" style="font-size: 13px; cursor: default;"></p> <p><br></p> <p><br></p> 266003 221 188165 2015-04-17T13:53:53-04:00 9 2 0 0 Can I change the order of my general and created email folders? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:38:17-05:00 1 1 You are not able to change font or font size of any email that you receive within Akken.  You are able to change the font and the font size of emails you are sending by utilizing the icons on the Advanced Editor tool bar To enable the Advanced Editor tool bar, Collaboration - Email - Options Select Advanced Editor from the Simple Editor drop-down list and save           <div> <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>You <b>are not</b> able to change font or font size of any email that you receive within Akken. <br> </li> <li>You <b>are</b> able to change the font and the font size of emails you are sending by utilizing the icons on the Advanced Editor tool bar<br> </li> <li>To enable the Advanced Editor tool bar, <b>Collaboration - Email - Options</b> </li> <li>Select <b>Advanced Editor</b> from the Simple Editor drop-down list and save</li> </ul> <font face="Helvetica, Arial, sans-serif"><p>         <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012714081/original/ad.PNG?1429294166" class="inline-image" data-id="4012714081" style="cursor: default;"></p> <br></font> </div> 266003 323 188169 2015-04-17T14:10:39-04:00 10 2 1 1 Can I change the default font and size in the body of the email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:35:38-05:00 0 0 Yes, Collaboration – Email – [Options]          In the pop-up screen, click the ON radio button next to Out of Office Automated Reply: and type in your out of office message            Click on Save to set the out of office message <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Yes, <b>Collaboration – Email – [Options]</b><b></b> </li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b></b><p>        <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012714369/original/man.PNG?1429294739" class="inline-image" data-id="4012714369" data-height="56" style="cursor: default; height: 56px;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>In the pop-up screen, click the <b>ON</b> radio button next to <b>Out of Office Automated Reply:</b> and type in your out of office message</li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012714531/original/ooo.PNG?1429295075" class="inline-image" data-id="4012714531" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Click on Save to set the out of office message</li> </ul> 266003 216 188167 2015-04-17T14:24:57-04:00 11 2 0 0 Is there “Out of Office” functionality? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:40:38-05:00 0 0 AkkenCloud gives you the option to set a flag for all your important emails To set up a flag: Select the required email and right-click on it. The system displays the menu options            Select Follow Up and then select the required color flag           The system displays a flag beside the selected mail indicating the importance of the mail <div> <b style="">AkkenCloud</b><span style=""> gives you the option</span><span style=""> to set a flag for all your important emails</span> </div> <p style="font-family: Helvetica, Arial, sans-serif;"><b style="font-size: small;">To set up a flag:</b></p> <ul style="font-family: Helvetica, Arial, sans-serif;"> <li><span style="">Select the required email and right-click on it. The system displays the menu options</span></li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012714812/original/menu.PNG?1429295960" class="inline-image" data-id="4012714812" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li><span style="">Select <b>Follow Up</b> and then select the required color flag</span></li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012714832/original/flag.PNG?1429295993" class="inline-image" data-id="4012714832" style="cursor: default;"></p> <br></span></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>The system displays a flag beside the selected mail indicating the importance of the mail</li> </ul> 266003 218 188171 2015-04-17T14:40:18-04:00 12 2 0 0 Can I set priorities for my email (High, Low)? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:27:29-05:00 2 0 Collaboration – Email – [Rules]. The Email Filters screen is displayed. In the Email Filters screen, specify the required filter parameters and click Save. The mail filter is added to the list box in the Mail Filters screen <div> <ul style="font-family: Helvetica, Arial, sans-serif;"><li> <b>Collaboration – Email – [Rules].</b> The Email Filters screen is displayed.<b></b> </li></ul> <ul style="font-family: Helvetica, Arial, sans-serif;"><li>In the Email Filters screen, specify the required filter parameters and click Save. The mail filter is added to the list box in the Mail Filters screen</li></ul> </div> 266003 231 188158 2014-02-14T14:34:35-05:00 13 2 2 0 How do I set up rules for delivery to sub folders in email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:23:06-05:00 1 0 Go to Collaboration – Email – New – Run Spell Checking icon. The system prompts you to download the ieSpell. Click OK to go to download page. Note: This is not applicable for Firefox, Chrome, or Safari <div> <font color="#4a4a4a">Go </font><span style="color: rgb(74, 74, 74);">to</span><span style="color: rgb(74, 74, 74);"> </span><b style="color: rgb(74, 74, 74);">Collaboration – Email – New</b><span style="color: rgb(74, 74, 74);"> </span><span style="color: rgb(74, 74, 74);">–</span><span style="color: rgb(74, 74, 74);"> </span><b style="color: rgb(74, 74, 74);">Run Spell Checking</b><span style="color: rgb(74, 74, 74);"> </span><span style="color: rgb(74, 74, 74);">icon. The system prompts you to download the ieSpell. Click</span><span style="color: rgb(74, 74, 74);"> </span><b style="color: rgb(74, 74, 74);">OK</b><span style="color: rgb(74, 74, 74);"> </span><span style="color: rgb(74, 74, 74);">to go to download page.</span> </div> <div><b style="color: rgb(74, 74, 74);"><br></b></div> <div> <b style="color: rgb(74, 74, 74);">Note:</b><span style="color: rgb(74, 74, 74);"> </span><span style="color: rgb(74, 74, 74);">This is not applicable for Firefox, Chrome, or Safari</span> </div> 266003 232 188115 2015-02-10T15:39:11-05:00 14 2 1 0 How do I download ieSpell? 2015-08-21T04:41:07-04:00 12054499 1 2014-04-09T10:05:10-04:00 0 0 When you deactivate and then reactivate a user, it will directly impact the users inbox and folders. Our team at Akken will then need to create the system defined email folders within the system. If you are experiencing this issue, Please contact our Akken team <div data-mce-style="margin: 0px; font-family: Arial; font-size: 10pt; color: blue">When you deactivate and then reactivate a user, it will directly impact the users inbox and folders. Our team at Akken will then need to create the system defined email folders within the system. If you are experiencing this issue, Please contact our Akken team</div> 266003 210 4000010126 2014-04-09T10:05:10-04:00 15 2 0 0 What happens to email account when you deactivate and reactivate a user? 2015-08-21T04:41:08-04:00 12054499 1 2014-01-30T11:54:11-05:00 1 1 This number signifies the unique identification number for the eCampaign and is used for tracking the responses and inquiries for the eCampaign. If you remove the identification number then no tracking will be available <div>This number signifies the unique identification number for the eCampaign and is used for tracking the responses and inquiries for the eCampaign. If you remove the identification number then no tracking will be available<br> </div> 266003 244 186007 2014-02-14T14:33:35-05:00 16 2 1 1 What does : (eCampaign@1245166119) signify? Can I remove the number from the email? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:42:55-05:00 0 1 All the recipients are listed in the TO field and will be sent individually <div><span style="">All the recipients are listed in the <b>TO</b> field and will be sent individually</span></div> 266003 223 188172 2014-02-14T14:33:49-05:00 17 2 0 1 If I am sending an eCampaign to a large group of people, will it be BCC’d or will everyone be listed in the “To” field? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:43:35-05:00 0 0 You cannot remove eCampaigns directly from eDesk. Instead select the required eCampaign and click Archive in the eCampaigns home page to remove it from eDesk <div><span style="">You cannot remove eCampaigns directly from eDesk. Instead select the required eCampaign and click <b>Archive</b> in the <b>eCampaigns</b> home page to remove it from eDesk</span></div> 266003 199 188127 2014-02-14T14:34:00-05:00 18 2 0 0 How do I remove eCampaigns from the eDesk? 2015-08-21T04:41:07-04:00 12054499 1 2014-01-30T13:46:51-05:00 0 0 User has to manually change the status of the task to complete from the Status drop down list available in the Contact screen Click on the task on the e-Desk, it will automatically open up a pop-up window for the contact.  On the left of the screen is the list of To Dos in red Click on the To Do task that you have completed A new screen will open, check the box marked Done and click on Update.  The task will no longer show up in the Contact screen, click on Close, and refresh your screen.  The task will not be listed on e-Desk <div>User has to manually change the status of the task to complete from the Status drop down list available in the Contact screen<br> </div> <ul style="font-family: Helvetica, Arial, sans-serif; font-size: 12px;"> <li>Click on the task on the e-Desk, it will automatically open up a pop-up window for the contact.  On the left of the screen is the list of <b>To Dos</b> in red<br> </li> <li>Click on the To Do task that you have completed</li> <li>A new screen will open, check the box marked <b>Done</b> and click on Update.  The task will no longer show up in the Contact screen, click on Close, and refresh your screen.  The task will not be listed on e-Desk</li> </ul> 266003 241 186037 2014-02-14T14:35:02-05:00 19 2 0 0 When someone else assigns a Task to me, how can I remove it from my e-desk when it's complete? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T09:42:28-05:00 1 0 When the status of the job order is changed to Closed in the Job Orders Summary or Edit Job Orderscreen, it will be removed automatically from eDesk You cannot remove the filled job orders from eDesk <ul style="font-family: Helvetica, Arial, sans-serif;"><li>When the status of the job order is changed to <b>Closed</b> in the <b>Job Orders Summary</b> or <b>Edit Job Order</b>screen, it will be removed automatically from <b>eDesk</b><b></b> </li></ul> <ul style="font-family: Helvetica, Arial, sans-serif;"><li>You cannot remove the filled job orders from eDesk</li></ul> 266003 240 188126 2014-09-02T10:50:43-04:00 20 2 1 0 How do I remove Closed or Filled jobs from the eDesk? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:11:28-05:00 0 1 Select and open a job order by double clicking on it in the Job Postings home page The system displays the Job Order Summary screen Now, change the status of the job order to Closed from the Status drop down list available in the edit settings section and click Update The system refreshes by removing the job posting from eDesk <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Select and open a job order by double clicking on it in the <b>Job Postings</b> home page<b></b> </li> <li><span style="">The system displays the <b>Job Order Summary</b> screen</span></li> <li><span style="">Now, change the status of the job order to <b>Closed</b> from the <b>Status</b> drop down list available in the <b>edit settings</b> section and click <b>Update</b></span></li> <li>The system refreshes by removing the job posting from <b>eDesk</b> </li> </ul> 266003 236 188140 2014-02-14T14:35:26-05:00 21 2 0 1 How do I remove a Job Posting from my eDesk? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:12:22-05:00 0 0 You can delete a single instance of a recurring event but you are unable to modify that single instance. To delete a single instance go to Collaboration – Calendar Once in the Calendar, click on the recurring appointment you want to delete. On the appointment/event screen click on Delete in the top right corner             Make your selection on the popup, the screen will disappear and the event will be removed from your calendar <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;">You can delete a single instance of a recurring event but you are unable to modify that single instance.</span></font><div> <ul style="font-family: Helvetica, Arial, sans-serif;"> <li>To delete a single instance go to <b>Collaboration – Calendar</b> </li> <li><span style="">Once in the Calendar, click on the recurring appointment you want to delete.</span></li> <li>On the appointment/event screen click on <b>Delete</b> in the top right corner </li> </ul> <font face="Helvetica, Arial, sans-serif"><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012667734/original/delete_in.PNG?1429197495" class="inline-image" data-id="4012667734" style="cursor: default;"></p></font><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>Make your selection on the popup<b>, </b>the screen will disappear and the event will be removed from your calendar</li> </ul> </div> 266003 212 188141 2015-04-16T11:18:30-04:00 22 2 0 0 Can I modify or delete a single instance of a recurring appointment? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:12:56-05:00 1 0 Update Appointment Collaboration – Calendar – click on the appointment you want to update On the appointment/event screen make your necessary changes and click Update            Make your selection on the popup and then close the appointment/event screen The system automatically updates the attendee’s appointments Delete Appointment Collaboration - Calendar - click on the appointment you want to cancel On the appointment/event screen, click on Delete in the top right hand corner            Make your selection on the popup and then close the appointment/event screen The system automatically updates the attendee's appointments/events <div><b>Update Appointment</b></div> <b style="line-height: 1.3;"></b><ul style="font-family: Helvetica, Arial, sans-serif;"> <li> <b style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Collaboration – Calendar – </b><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">click on the appointm</span><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">ent you want to update</span><br> </li> <li>On the appointment/event screen make your necessary changes and click <b>Update</b> </li> </ul> <font face="Helvetica, Arial, sans-serif"><span style="line-height: 16.8999996185303px;"><b></b><p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012664097/original/Capture.PNG?1429192143" class="inline-image" data-id="4012664097" style="cursor: default;"></p> <br></span></font><ul> <li>Make your selection on the popup<b> </b>and then close the appointment/event screen</li> <li> <span style="font-family: Helvetica, Arial, sans-serif;">The system automatically updat</span><span style="font-family: Helvetica, Arial, sans-serif;">e</span><span style="font-family: Helvetica, Arial, sans-serif;">s the attendee’s appointments</span><br> </li> </ul> <div><font face="Helvetica, Arial, sans-serif"><br></font></div> <div><font face="Helvetica, Arial, sans-serif"><b>Delete Appointment</b></font></div> <div> <ul> <li> <b>Collaboration - Calendar - </b>click on the appointment you want to cancel</li> <li>On the appointment/event screen, click on <b>Delete</b> in the top right hand corner</li> </ul> <p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012665469/original/delet.PNG?1429194187" class="inline-image" data-id="4012665469" style="cursor: default;"></p> <br> </div> <ul> <li>Make your selection on the popup<b style="font-size: 13px;"> </b>and then close the appointment/event screen</li> <li>The system automatically updates the attendee's appointments/events</li> </ul> 266003 226 188144 2015-04-16T10:24:55-04:00 23 2 1 0 How do I send updates/cancelations of an appointment/meeting to an attendee? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T10:13:38-05:00 0 1 Collaboration – Calendar – In the Calendar home page, click on the Setup link on the right hand side            The system refreshes and displays the Calendar Setup screen. In the Calendar Setup screen, select the required time zone from the Time Zone drop-down list and click on Update link to update the selected time zone                    <ul style="font-family: Helvetica, Arial, sans-serif;"><li> <b style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Collaboration – Calendar</b><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;"> – In the </span><b style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Calendar</b><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;"> home page, click on the </span><b style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Setup</b><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;"> link on the right hand side</span> </li></ul> <span style="line-height: 16.8999996185303px;"><p><br></p> <p>          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012663423/original/Capture.PNG?1429191223" class="inline-image" data-id="4012663423" style="cursor: default;"></p> <br></span><div><span><ul style="font-family: Helvetica, Arial, sans-serif;"> <li>The system refreshes and displays the <b style="font-size: 13px;">Calendar Setup</b> screen. In the <b style="font-size: 13px;">Calendar Setup</b> screen, select the required time zone from the <b style="font-size: 13px;">Time Zone</b> drop-down list and click on <b style="font-size: 13px;">Update</b> link to update the selected time zone</li> </ul> <font face="Helvetica, Arial, sans-serif"><p>        </p> <p>         <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4012663323/original/time_cal.PNG?1429191119" class="inline-image" data-id="4012663323" style="cursor: default; height: 230px;" data-height="230"></p> <br></font><br></span></div> 266003 274 188146 2015-04-16T09:34:05-04:00 24 2 0 1 How do I change the time zone in my calendar? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T11:09:36-05:00 0 0 You don't have the ability to change the tab names but your administrator can.   <div><span style="color: rgb(74, 74, 74);">You don't have the ability to change the tab names but your administrator can.  </span></div> <div><br></div> 266003 213 188186 2015-04-16T09:42:45-04:00 25 2 0 0 Can I change the name of the tabs within AkkenCloud (ex. Collaboration)? 2015-08-21T04:41:07-04:00 12054499 1 2014-02-06T11:14:42-05:00 1 0 No, only Job Orders for whom the candidates have been submitted will be displayed in the eDesk – Submissions section <div><span style="">No,<b> o</b>nly Job Orders for whom the candidates have been submitted will be displayed in the <b>eDesk – Submissions</b> section</span></div> 266003 218 188194 2015-04-20T09:35:07-04:00 26 2 1 0 Are all new Job Orders listed on my eDesk under Submissions? 2015-08-21T04:41:07-04:00 12054499