E-desk

Is there “Out of Office” functionality?
Yes, Collaboration – Email – [Options]          In the pop-up screen, click the ON radio button next to Out of Office Automated Reply: and ty...
Fri, 17 Apr, 2015 at 2:24 PM
Can I set priorities for my email (High, Low)?
AkkenCloud gives you the option to set a flag for all your important emails To set up a flag: Select the required email and right-click on it. ...
Fri, 17 Apr, 2015 at 2:40 PM
How do I set up rules for delivery to sub folders in email?
Collaboration – Email – [Rules]. The Email Filters screen is displayed. In the Email Filters screen, specify the required filter parameters and ...
Fri, 14 Feb, 2014 at 2:34 PM
How do I download ieSpell?
Go to Collaboration – Email – New – Run Spell Checking icon. The system prompts you to download the ieSpell. Click OK to go to download page. ...
Tue, 10 Feb, 2015 at 3:39 PM
What happens to email account when you deactivate and reactivate a user?
When you deactivate and then reactivate a user, it will directly impact the users inbox and folders. Our team at Akken will then need to create the system d...
Wed, 9 Apr, 2014 at 10:05 AM
What does : (eCampaign@1245166119) signify? Can I remove the number from the email?
This number signifies the unique identification number for the eCampaign and is used for tracking the responses and inquiries for the eCampaign. If you remo...
Fri, 14 Feb, 2014 at 2:33 PM
If I am sending an eCampaign to a large group of people, will it be BCC’d or will everyone be listed in the “To” field?
All the recipients are listed in the TO field and will be sent individually
Fri, 14 Feb, 2014 at 2:33 PM
How do I remove eCampaigns from the eDesk?
You cannot remove eCampaigns directly from eDesk. Instead select the required eCampaign and click Archive in the eCampaigns home page to remove it from eDesk
Fri, 14 Feb, 2014 at 2:34 PM
When someone else assigns a Task to me, how can I remove it from my e-desk when it's complete?
User has to manually change the status of the task to complete from the Status drop down list available in the Contact screen Click on the task on th...
Fri, 14 Feb, 2014 at 2:35 PM
How do I remove Closed or Filled jobs from the eDesk?
When the status of the job order is changed to Closed in the Job Orders Summary or Edit Job Orderscreen, it will be removed automatically from eDesk ...
Tue, 2 Sep, 2014 at 10:50 AM