Adding a Paperless Onboarding (POB) User

Modified on Tue, 25 Oct 2022 at 07:49 PM


About This Document:
This document details the steps required to add a POB User to AkkenCloud.

This procedure requires that the AkkenCloud Administrator setup the POB user account in Admin>Integrated Services> Paperless OnBoarding, and trigger the activation email to the user who MUST access the DocuSign activation email within 20 minutes

 Admin --> POB management 

  1. Click Add
  2. Select employee from drop down
  3. The Email displayed pulls from the primary email field in their HRM Employee Record (if showing wrong email please update in HRM record before adding)
  4. Enter a generic password
  5. Click save
  6. An activation email will then be sent to the email displayed/assigned (primary email address) of the recently added POB user
  7. They will need the generic password you used when updating the POB management grid
  8. The Email will prompt them to activate/accept the invite and enter the password - this must be completed within 20 minutes receiving the DocuSign activation email.
  9. Once activated have them let you know
  10. Once confirmed they have activated their DocuSign account, go to admin --> POB management to select check box next to employee name and click 'Refresh' 
  11. Once refreshed a green check mark will display within the connection column and user will have access to begin using POB

User will automatically get enabled under HRM module once they are added and green check mark is displayed.

If a user also needs to utilize POB in the CRM module, go to Admin > User Management and edit their preferences to enable in CRM.

Advise the new POB user they only need to access the associated DocuSign account once during this activation process.  If they attempt to access DS again, it will disconnect a user's access in AkkenCloud (POB drop down list will be blank).


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article