How Do I Update my Email address in DocuSign for POB?

Modified on Tue, 25 Oct 2022 at 05:58 PM

About This Document:
This document details the steps required to update your email in DocuSign (for POB)

This procedure requires that the AkkenCloud Administrator account has the following prerequisites:

  • HRM Access (admin)
  • DocuSign login (each employee will need this)
  • POB Management Access (admin)
  • Each Employee's new DocuSign password

Step 1: Check HRM > Employee Management (Admin step)

  • Open the users 'Employee Management' profile and update the primary email address or verify that it has already been updated.

Step 2: Go To DocuSign (Employee step)

  • Each employee (EE) will need to log into DocuSign to update their email address
  • Login with your old email address
  • Reset your password if you do not remember it
  • This will be the only time an EE needs to log into DS
  • Make sure the new email address is typed exactly correct 

Step 3: DocuSign (Employee step)

  • Go to My Profile, typically by clicking your initials in the upper right-hand corner or click the DocuSign logo in top left corner
  • Go to the Email Address section of your profile and click the Update button to the lower right

Be sure pop ups for domain are not blocked in your browser

  • A pop-up box will appear 
  • Type in your old email and New Email - Make sure the new email address is typed exactly correct
  • Press Send Code


  • Check your new email box for the Code
  • Retreive the Code and type/paste it into the Update Email pop up box

Step 4: POB Management (Admin step)

  • Go to Admin > Integrated Services > POB Management


  • Obtain the new password from the employee
  • Locate the employee name
  • Check the box to the left of the employee name
  • Select the Update DocuSign Credentials button

  • A pop up box will appear asking for the employee's new password 
  • Enter the new password and click Update and then OK in the next pop-up box
  • Select the employee's name again
  • Click Refresh, top left


  • Verify the Connection Status has a green check mark and the user should be "Good To Go"

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article